An enterprise grade SaaS field service solution built to meet the needs of the fuel retail sector.
It offers browser interface for despatch management, a mobile front end for service technicians and real-time integration with major fuel brands.
Our application is designed to be flexible and can be configured to to the individual needs of organisations. We offer integration with external systems or enhance features or functions if required.
Our clients can always count on the application’s reliability and the prompt resolution of issues.
As part of our standard onboarding, we offer comprehensive training programme for both dispatchers and service technicians.
This ensures that users are fully conversant with rich feature set and can benefit from the application’s potential in their day-to-day work.
Our team prides itself in its exceptional responsiveness. We strive to promptly address reported problems or queries, delivering effective support as your partner.
With our partnership, your business benefits from streamlined operations and improved team productivity.
We have extensive experience working with a range of small businesses to large enterprises specialising in service operations covering —reactive, preventive, maintenance, or asset management.
We understand the unique needs of organization of every size, and offer tailored solutions suited to the scale of their operations.
The dispatcher panel enables the management of service technicians’ work schedules and allows for the monitoring of visit durations and total working hours.
Dispatchers can better allocate tasks, increase team productivity, and optimize service processes.
The management module is accessible via a web browser, making it usable on any device.
This solution provides dispatchers with full mobility and the ability to monitor the life cycle of service orders in real time, ensuring more efficient task management and better control over processes.
Our application offers dedicated functionality for managing parts inventory, with a separate section for listing products and devices.
It ensures effective control of material availability and resources, greatly facilitating the planning and timely completion of service orders.
The system offers creating a customer database with individual service contracts for each facility, and the option to set up recurring service orders.
This saves time by automatically generating order requests with reminders for the service technician.
The mobile application displays current orders, divided into those with specific deadlines and those with a final due date.
This task management system enhances the efficiency of technicians in work planning, execution of calls, leading to higher productivity and timely execution of orders.
The system streamlines digital record-keeping with e-forms and service protocols, e-signatures by team members and customers, the ability to add photos and notes.
Forms are pre-filled with data from the order, enhancing professionalism and simplifying information management.
For each order, the service technician has available complete details on the job: customer information, deadlines, request type, priority level, a list of devices, descriptions, and the history of previous visits to the facility.
This ensures advance preparation and effective planning of the service, enhancing customer satisfaction by greater first visit fixes.
The file library provides service technicians access ‘on-the-go’ to manuals, diagrams, and business cards, while also allowing them to store their own certifications, permits, or entry passes.
With all necessary reference material in one place, technicians can work efficiently without the need for guessing or waiting for information and complete service orders more quickly.
Users can independently create documents and service forms using a rich set of tools tailored to various needs (e.g., automatic summing tables, device lists, attachment structures, etc.).
This ensures documentation is customized to your specific requirements.
The system allows users to define a regional structure and assign roles, such as account manager.
This enables precise management of teams across different locations, allowing better alignment of activities with the specific demands of regional markets.
The administrator console allows you to independently manage the nomenclature of statuses, departments, and other system parameters.
With this flexibility, users can align the naming conventions and structure to fit their internal processes, making daily work smoother and more transparent.
The application allows for precise customization of forms for specific departments, order types, customers, or product categories, with the ability to define editing and saving permissions.
This ensures seamless operation and the ability to quickly adapt to new processes or organizational requirements.
© 2025 All rights reserved. Developed by wyklikane.pl
